It has been shown that the more patients are involved in their care, the better the outcomes for the patient and the provider. According to a series of articles published in Modern Healthcare last winter, channel options increase patient portal aegislabs engagement to improve the care provided by physicians and deliver significant savings.
My own primary care doctor keeps me busy with my care. The last time I went for a physical, she said she would work with me in whatever way she could to help me meet my goals of care. He has consistently worked with me in the past to achieve excellent results. Physician Group is set up as a patient-centered medical home, giving me more opportunities to engage with his practice, including a patient portal for my medical records. Thanks to my therapist, I have been very healthy for years. My quality of life is very good. Also, I spent very little on medical care. I live far away from the hospital and have to see him every 18 months.
I imagine most of you think of patients and physicians when thinking of patient involvement. Patient engagement goes beyond just this relationship. The patient’s relationship with other healthcare professionals patient portal aegislabs and office staff also affects participation. A patient-centered provider system that provides opportunities for engagement increases patient satisfaction, which has been shown to improve patient portal aegislabs outcomes.
Patient Portal education
An important component of patient portal engagement may be the relationship between patient and non-physician providers (NPPs). There are many services an NPP can provide, including patient counseling, patient education, and care coordination. The only limitations to the care provided by the NPP are those set out in state law. I would like to briefly touch on patient education.
I recently completed a three-year research study with the Salvation Army to see if clients who work with case managers can learn to better manage their finances. The hypothesis was that clients who engaged with case managers for three to six months could significantly improve their resource management and significantly reduce their debt. The study was designed with the classical research approach between the experimental group and the control group. Various data were collected, including the financial situation of customers. The dependent variable of the research is the amount of money that the customer owes for service payments. I oversaw data analysis and worked with study supervisors to see how results could be improved throughout the study.
Clients working with case managers
The study group was able to show that clients working with case managers were significantly better at managing utility payments than the control group. After working with clients’ case managers, we were able to demonstrate this improvement, which took at least 20 months. The analysis interval provided by the collected data was twenty months. We also found that the primary factors that ensure clients’ success are the achievement of the two goals they set with their case manager at the beginning of their participation in the program and the goals of the case managers.
In addition to proven improvements in utility account management, we achieved high customer satisfaction results with surveys conducted after customers left the program. Customers report that their quality of life has been greatly improved. Over time, their relationships and self-care have greatly improved.
Our team conducted a critical literature search to see if there is any research that tries to conclusively demonstrate that case management can be used to dramatically change customers’ habits, particularly in our field of study. No such research was found.