Customers often become irked when they call your business and are greeted by an IRV or an interactive voice response system. They fail to understand the rationale that if their calls are so valuable to you, why does an automated voice system greet them? Again, some customers will simply use the automated system, while others will have no more patience and hand up when they reach the voicemail option of the call.
The need for a live professional answering service for your business
Every potential and existing customer call left not answered is a missed opportunity for sales, especially if the customer gets frustrated with the process. This is where you must take action as a business owner to bank on a credible professional answering service to retain existing customers and attract potential ones.
Many smart business owners have opted for professional answering service for their companies and customer service. In the process, they are assured they never will miss a call or, in terms of profits, a sales opportunity.
The following are two reasons why professional answering services can add value to your business and customers-
- The phone calls are answered in the way you want them to be handled- When you partner with professional answering service companies, your operators are trained in listening skills and telephone etiquette. They are adept at both query and complaint resolution and are aware of how to manage all types of callers, including those frustrated or annoyed with your business service or product for some reason. The biggest advantage for you here is that you do not have to train your staff or even manage the answering service professionals. You can alleviate tensions and focus on the core matters of your business better.
- Personalized customer service- Customers feel valued and appreciated when a human being greets them over an automated system. They know all their questions will be answered by a live operator that makes them happy with the customer service you give to your customers. The live answering service is better than an automated system as they can only answer questions that have been programmed into their system, and some of these systems have problems answering more problems than one. These systems have a voicemail that only permits the caller to leave their message, and most of them feel this step does not solve their purpose of contacting the business in the first place.
Hiring a professional answering service gives your callers 24/7 customer service and support. They know they will reach a person when they call you and be happy with the standards of customer service you provide. When you choose an answering service for your business, you should hire experienced and reliable companies in the field with positive reviews and client testimonials to get a competitive edge in the market with success! Thanks to credible services, you can use them to represent your company more professionally and focus on other core tasks of your business.